Selected Employment

  • October 2024 - Present

    Management of the overall strategy, mission, and direction of a start-up organization focused on the development of software solutions for the art industry.

    Lead designer and developer for applications. Responsible for all phases of production including application planning, building, testing, infrastructure maintenance, security, updates, and deployment.

    Responsible for product development and sales strategy.

  • Nov 2022 — Present

    Serve as a technical consultant and expert for a variety of businesses across many industries.

    Provide customized, full stack IT support, network, security, and consulting services to SMBs across many diverse industries, from oyster farms to senators.

    Procure, configure, deploy, and maintain various end user accounts, software, hardware, and peripheral equipment.

    Design, configure, and maintain server, networking, and security infrastructure devices and systems.

    Manage large-scale client projects from a technical, operational, and strategic perspective.

    Exposed to HIPAA, PCI-DSS, GDPR, NIST, ISO-27001, CMMC, and SOC 2 compliance standards.

    Create and improve client-facing and internal documentation for systems, platforms, and SOPs.

  • May 2022 — Nov 2022

    Contract IT Support technician for The Christmas Tree Shops with experience providing desktop support in a corporate and retail setting.

    Provided remote and onsite support in a Windows and Linux environment for 800 users across the United States.

    Placed in charge of imaging and preparing equipment for staff.

    Served as first line of response for incoming tickets.

    Solely managed nearly 400 printers across 87 locations.

    Managed projects including configuration and deployment of 90 workstations with peripheral equipment and facilitated shipment to locations across the United States.

  • Oct 2021 — May 2022

    Served as sole music teacher and developed 2021 — 2022 music curricula for 200 students ranging from pre-school to eighth grade (ages 2 — 14) in an underprivileged community.

    Fostered a compassionate and educational learning environment while empowering students to explore their creativity and capabilities.

  • Jan 2014 — Aug 2021

    Demonstrated leadership, teamwork, organization, and adaptability as principal flutist for many ensembles.

    Recording and touring musician specializing in classical and progressive metal genres.

    Recorded with Universal Studios, WGBH, and Futura Studios. Performed in Carnegie Hall, Symphony Hall, Jordon Hall, Zorlu Performans Sanat Merkezi, The Castro Theatre, and many others.

  • Apr 2019 — Feb 2020

    Consistently the highest selling server averaging $2,000 in sales per shift.

    Demonstrated white-glove customer service and upselling skills with the ability to multitask and thrive in fast paced environments.

Education

  • 2014 — 2018

    Bachelor of Music Performance

    Summa cum laude

    Salutatorian

  • 2011 — 2014

    Inducted into National Honors Society.

    Graduated in the top ten percent.

Skills

Triage, troubleshooting, and root cause analysis.

Computing, networking, and security knowledge.

Analytical and creative problem solving.

Project management and tech consulting.

Public speaking, sales, and teaching experience.

Black-belt in Googling and a knack for OSINT.

Technical Knowledge

Windows, Windows Server, macOS, and Linux operating systems. Experience with iOS and Android mobile operating systems.

Configuration and management of VMs with VMware, HyperV, Virtualbox, and ESXi hypervisors.

Microsoft software, products, and licensing. Examples include Azure AD, AD DS, Azure AD Connect, Microsoft 365 Admin portals including Exchange, SharePoint, and Teams Admin, SCCM/ECM, Intune, Microsoft 365 applications. Experience with Powershell scripting.

Administration of local and cloud hosted domain networks. Specific knowledge includes Active Directory and Azure Active Directory management.

Google software, products, and licensing. Examples include Google Workspace Admin, Google Workspace applications, and Google Chromebook management. Limited knowledge of GAM. Experience in configuration of Google tenants.

Client / Server monitoring and maintenance tools including Ninja RMM, Addigy, JAMF, and HPDM. Experience with workstation configuration through traditional imaging and Immybot.

DLP and backup systems such as Cove, Ninja, and Azure Blob. Experience with data erasure and destruction with systems such as BitRaser. Experience with file systems and network storage.

EDR solutions such as BitDefender and Palo Alto Cortex. Experience with malware detection and first-line incident response and forensics.

Email security systems such as ProofPoint and Mimecast. Experience detecting spam and phishing attempts from legitimate emails.

Thorough understanding of information security protocols, procedures, and best practices including NIST and MITRE ATT&CK frameworks.

Configuration of networking and security infrastructure, specifically with Fortigate, Ubiquity, and Cisco Meraki configuration and management.

Network monitoring and maintenance, including tools such as PuTTy, Wireshark, IP and port scanning software, as well as wireless mapping tools such as Ekehau Sidekick. Firm grasp of networking protocols, procedures, and best practices.

Languages

Python

proficient

Powershell

proficient

Turkish

Japanese

beginner

advanced

Certifications and Courses

CompTIA Security+

April 2024

PMI - PMP certification

in progress

Cisco
Networking Academy

June 2022

Selected Awards

Boston Conservatory graduating class of 2018.

Salutatorian

2018

Undergraduate Scholar award for leadership, citizenship, scholarship, and excellence in music.

Presser Award

2017

James Pappoutsakis
Memorial Flute Competition

2017

Laureate of largest flute competition in New England.

Inducted into the Old Rochester Regional High School class of 2014 Highest Honors Society, graduating in the top ten percent.

Highest Honors Society

2014